Advanced monitoring and remote control for nationwide broadcast facilities
Seritel, a long-standing company in the broadcast and telecommunications services industry, has been a technology partner of 22HBG for several years. As part of its business, Seritel manages the technical and broadcast infrastructure on behalf of numerous clients in the radio, television and institutional world.
With hundreds of pieces of equipment located throughout Italy-including FM transmitters, DAB, satellite receivers, LAN controllers and other strategic components-Seritel needed:
A centralized system for real-time monitoring of equipment,
Effective management of alarms, anomalies, and faults,
Tools for remote control and remote diagnostics,
Continuous visibility, even on the move, of the entire technical infrastructure.
Seritel has adopted the TXControl platform, the proprietary system developed by 22HBG for centralized monitoring, control and management of transmission facilities.
Complete control of equipment
TXControl enables Seritel to:
Supervise several hundred devices, with access to technical parameters and operational status;
Automatically detect failures, alarms and disconnections, generating timely alerts;
Perform remote intervention on individual equipment, minimizing response time and the need for on-site intervention.
Mobility and responsiveness through mobile app
Thanks to the TXControl app for iOS and Android:
Seritel technicians receive real-time push notifications about any anomaly detected;
They can view the status of facilities even while on call or traveling;
They intervene quickly and accurately, improving customer service levels.
A scalable and always up-to-date platform
TXControl is a cloud-ready, scalable and constantly updated solution to support:
New devices and protocols,
Customized interfaces for each client,
Evolved reporting for analysis and SLAs.
The benefits for Seritel
Through integration with TXControl, Seritel has been able to:
Centralize the technical management of its equipment network;
Reduce response time to faults and anomalies;
Increase the operational efficiency of your technical team;
Ensure their customers receive more reliable, proactive and professional service.
TXControl thus proves to be an essential tool for those, like Seritel, who manage critical infrastructure in broadcast and telecommunications, offering total control, responsiveness and quality of service.>
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